Customer Care

Who are we?

Specialists in domestic appliances, based in Winsford, Cheshire. With over 20 years experience of product knowledge, delivery and installation we can supply all manner of appliances at discounted prices and deliver to your door or you can pickup from the store.

What are your opening hours?

Our store is open 7 days a week. The hours of business are Mon-Fri 09.00-17.00, Sat 09.00-17.00, Sun 11.00-16.00. Our "Live Chat" usually has a presence to answer your queries until late in the evening.

What are your delivery times?

Our delivery team deliver 6 days a week between the hours of 08.00-18.00. The administration/transport team will contact you to arrange a suitable delivery time. This will be either by phone or through e-mail.

Do you deliver to Flats?

If you live on a none ground floor flat, then we cannot deliver unless there is a suitable lift available.

Do you deliver to my location?

We deliver to the vast majority of mainland UK. There are some exclusions and these are Ireland, NI, Highlands and Islands. Some areas of Cornwall and Pembrokeshire are also excluded.
Apologies if you are affected by this but we simply have no viable delivery service covering these locations. A full list of exclusions can be found here.

Do you install at my location?

Here is a list of postcodes that we are unable to install in:
AB, KA27-28, PA30-PA80, PH10-PH50, PO30-41, HS, IV, KW, ZE, BT, GY, JE, IM, TR
Here is a list of postcodes that we only partially cover:
If you live in an area we only partially cover, please contact us using the chat window on the lower right of this page or call us on 08082 811028 (Freephone) and we'll let you know if we can install at your location or not. See here for further details.

Can we extend the warranty?

All products come with a standard manufacturers warranty, generally a minimum of 12 months, unless stated otherwise in the product description. We can provide an extended warranty of an additional 2 years. The cost of this depends on the product type. See here for more details.

What does graded mean?

A graded item is one that has never been used but may have either cosmetic damage, is manufacturers end of line or the packaging may be damaged or dirty. Each of these will be clearly stated in the product description. See here for further details.

What is the Trustpilot rating?

Trustpilot is a rating score provided to give you peace of mind when making a purchase. It is the No.1 recognised review platform for consumers to provide honest feedback on the service experience from the vendor.

How can we contact you?

You can contact us during business hours by calling FREE on 08082 811028. You can e-mail us on or the "Live Chat" on the website usually has a presence until late in the evening.